Do you see an Unable to connect to Samsung server error on your TV screen while Streaming online? Many users encounter the same annoying situation when they connect their Samsung smart television to Wi-fi. It happens because the Samsung hub is unable to connect to the Samsung server.
A short message appears on the screen that states “Unable to connect to the Samsung server. Check your network settings or try again later”. Showing customer care, the System also provides you with a solution to fix this problem but unfortunately, the solution never fixes the problem.
Probably, you’re also stuck in a similar situation and that’s the reason you’re reading this post. Well, you are at the right place. This article provides you with 11 effective and proven ways to fix the unable-to-connect Samsung server error on your own. No need to call for expert help, just read this post thoroughly.
Why “Unable To Connect To Samsung Server” Error Occurs?
It is crucial to know the root cause of the Unable to connect to the Samsung Server error. During our research on this particular server error, we’ve come across several reasons for the occurrence of this problem. Knowing what is causing the server to be unable to connect, you’ll be able to find a solution more efficiently. After a thorough analysis, we have compiled a list of possible reasons causing the Samsung Server to disconnect.
Smart Hub Issues
Your Samsung smart hub must function properly because it contains all the features of your television on its panel. If the smart Hub doesn’t work properly or it’s outdated then it can cause the unable to connect to the Samsung server error.
Unreliable Internet Connection
Problems with your internet connection such as continuous interruption in the signal or weak internet signals can prevent your Samsung Server from connecting. Resultantly, you see an Unable to connect to Samsung server error on your screen.
Server Issues
Sometimes you see this error on your screen because the server is down. Or maybe it’s offline. If the server is going under maintenance then it can not work properly. If this is the case, connect to the support centre service to fix this problem.
Corrupted Cache
If you face Samsung Server connection issues, don’t forget to check for the corrupted cache. It causes the server unable to establish a connection causing issues with the Internet Router or the Samsung smart TV. Clearing out the corrupted cache can help to fix the Samsung server issues.
Outdated System Software
It’s pretty obvious that if your software is not up to date, your smart TV is not going to function properly. The outdated firmware can also prevent your Samsung Server from connecting. Simply updating the software can help you get rid of this situation.
Regional Problem
The most common cause of Samsung Server problems is the regional network protocols. When you purchase a smart TV from a foreign country and use it in a different one. As the network protocols vary from country to country, your smart TV may show a server connection issue. In this situation, a VPN network will help you.
Router Issue
Your Router is responsible for sending WiFi signals to connected devices like mobile phones, computers, and tablets. When your router is connected to too many devices at a time, it sometimes stops working efficiently and messes up network requests. Hence, your smart TV may show an Unable to connect to Samsung server error.
1. Reset SmartHUB
The smart hub gives you access to all the functions of your smart Tv such as downloading apps, and games and browsing the internet. So, smart hub malfunctioning can be the cause of your Samsung server error. Resetting the smart hub has solved this error for many users. If you don’t know how to perform a factory reset then follow the guidelines below.
- Press the home button on your TV remote to access the Menu.
- When you open the menu, click on Settings.
- Once here, navigate to Support and hit the click button.
- Then, go to the Self-diagnosis.
- Navigate to Reset Smart HUB and click on it.
- Enter the Pin (your pin can be 0000 by default) in the type box and click Ok to reset the smart hub.
- Now, wait for the TV to reboot and follow the instructions on the screen for the television setup.
- After performing the above-mentioned steps, check if the error is removed or not.
2. Update The TV Software
An outdated firmware software makes it impossible for the latest features to run properly on your smart TV. If your Samsung server is showing connectivity issues then it’s a good idea to update your television software. Just go through the instructions to see how.
- Press the home button on your remote and click on Settings.
- Now click the Support button with the left button and OK button.
- Then click on the Update Software option under the Setting option.
It is possible that you don’t get the software update. In this case, download the software from its official manufacturing website on a USB. The next step is to attach this USB to your Samsung Smart TV to install the downloaded software.
3. Soft Reset Samsung Smart TV
The Samsung smart TV turns into a standby mode when you press the power button on the remote. It means that the background apps have not shut down completely, which can cause your TV to glitch sometimes. Performing a soft reset shuts down all the running operations completely and the smart tv undergoes a reboot, resulting in a better performance of the smart tv including the server connections.
- Press and hold the Power Button of your TV remote.
- Keep holding for a second or two, until the TV restarts.
- Wait for a few moments for the process to complete.
- Check for the Unable to connect to the Samsung server error. Hopefully, it will be gone by now.
4. Sign Out of The Samsung Account
When your Samsung account stops syncing with the TV, it often gives a server error. You can easily fix minor glitches just like this. Signing out of your Samsung account and then signing in again can make the Unable to connect to the Samsung server error go away. Here is how:
- First, you need to press the Home button on your remote control.
- Then go to Settings and click on General options.
- Now go to the System Manager and select Samsung Account.
- Once here, select My Account and hover over the account icon.
- Now press the Select button on your remote control.
- Then click the Log out option appearing on your screen.
- After signing out, it’s time to re-sign in to check if the trouble has gone away or not.
- Click on Reset Smart Hub.
- Enter the details to Sign in to your account and accept the terms and conditions that show up.
5. Network Reset
Many users reported that they finally got rid of the Samsung server connection problem by performing a network reset. It often happens that your network issue is preventing your smart tv server from establishing a secure and stable connection. Try resetting the network settings to see if it works for your smart tv.
- Click on Settings by pressing the home button on your remote.
- Now click on the General option.
- Then, navigate to the Network option.
- Finally, click on the Reset Network option
- Confirm the prompts that show up on your screen in the next section.
- Now, wait for the network to restart and see if it still gives the Unable to connect to the Samsung server error.
6. Change DNS Setting
Samsung Smart TV can not establish a connection with the server if the DNS server fails to solve the web server addresses. In a situation like this, changing the DNS settings can help you out. If you don’t know how to do this, then follow the steps below.
- Press the Home Button on your remote to open the Menu.
- Now select the Network option.
- Then you have to wait for a moment to let the scanning process complete.
- Now you select the IP Setting option under the Network Status.
- Next, select the DNS Setting.
- Then choose Enter Manually and type the address shown above.
- The last step is to Save all settings and check for the error whether it is removed or not.
7. Reset the Router
Unable to connect to the Samsung server may also occur due to a router glitch. Sometimes, the router fails to share information with the connected devices and prevents the server from connecting to the smart tv.
All you have to do is just unplug your router and then re-plug it to reboot it. It is suggested to give the router or modem a few minutes before restarting it. If the Samsung server issue is happening because of the router, then it will be removed after restarting.
8. Using VPN
If your Samsung smart TV is unable to connect to the server due to regional issues then use the VPN connection of the country you bought the television from. It connects your smart tv to the server. However, the process of doing this varies from person to person but still, we have tried to give you a general overview.
- First of all, check your VPN and router provider details.
- You can use the VPN to the router by default. Then connect it to your smart tv through a wired connection.
9. Check Your Internet Connection
An unstable internet connection could be the reason behind the Samsung server not connecting issue. When your internet is not strong enough to support your smart tv operating system then it causes errors like being Unable to connect to the Samsung server. So check your internet connection to make sure it is working properly.
10. Change Smart HUB Password
Changing the smart hub password has solved this annoying error for many users. If you have tried the methods discussed above and still the error is there, then go for changing the password for your smart hub. Moreover, using a less complex password has also been proven useful while solving the unable-to-connect Samsung server error.
Conclusion
So now that you know many ways to resolve the Unable to connect Samsung server error. It is advised to go through the fixes chronologically as listed above. So you don’t have to apply the difficult ones if the error gets fixed by the easy one.
Moreover, you should sync your tv with your Samsung account regularly to avoid server issues. However, If you are still unable to fix this error, even after applying all the given solutions, then visit the nearest Samsung customer service.
